Refund policy
Refund & Return Policy
Last updated: September 4, 2026
At Reem Store, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you may request a return within 7 days of delivery, subject to the conditions below.
1. Eligibility for Returns
To be eligible for a return:
The return request must be submitted within 7 days of receiving your order.
The item must be unused, unworn, unwashed, and in its original condition.
The item should be returned in its original packaging, with all tags, accessories, and included items intact.
Returns are accepted for products that are damaged, defective, or incorrectly sent.
Reem Store may require clear photos or videos of the product to verify the issue before approving a return.
2. Items Not Eligible for Return
Returns may not be accepted if:
The item has been used, washed, worn, or altered.
The product has been damaged due to customer misuse or improper handling.
Original packaging, tags, accessories, or other included items are missing.
The return request is made after the 7-day return period.
The product does not have a manufacturing defect or was not incorrectly supplied by Reem Store.
3. How to Request a Return
To request a return, please contact Reem Store within 7 days of delivery and provide:
Your order number
Customer name
Contact number
Product name
Reason for the return
Clear photos or video showing the issue
WhatsApp: 03359955995
Email: handsome.one.plus@gmail.com
Please do not send an item back before receiving return instructions from Reem Store.
4. Refunds
Once your returned item is received and inspected, we will notify you whether your return has been approved.
If approved, the applicable refund will be processed according to the payment method and circumstances of the order.
For Cash on Delivery (COD) orders, Reem Store may request the customer's bank or other suitable payment details to process an approved refund.
Depending on the payment method or financial institution, the refund may take additional time to appear in your account.
5. Replacement
Where a product is damaged, defective, or incorrectly delivered, Reem Store may offer a replacement instead of a refund, subject to product availability.
If the same product is unavailable, an alternative resolution may be offered.
6. Return Shipping
If the return is due to a damaged, defective, or incorrect item, Reem Store may cover the applicable return shipping cost after verification and approval.
If a return is requested for a reason not covered by this policy, the customer may be responsible for applicable shipping or return charges.
7. Failed or Refused Deliveries
If an order cannot be delivered because the customer repeatedly misses delivery calls, provides incorrect information, or refuses to accept the parcel, the order may be returned to Reem Store.
Any applicable delivery, return, or other charges may be deducted from a refund or may be payable by the customer before a future order is processed.
8. Important Note
Reem Store reserves the right to inspect returned products and determine whether they meet the conditions of this Refund & Return Policy.
This policy applies only to purchases made through Reem Store and does not affect any rights that customers may have under applicable consumer-protection laws.
9. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Reem Store
WhatsApp: 03359955995
Email: handsome.one.plus@gmail.com